Terms of Use

Welcome to Ohlala.

These Terms of Use (“Terms”) govern your access to and use of the Ohlala website, consumer app, Business Dashboard, business mini-apps, and related features and services.

We refer to these collectively as the “Services.”

By accessing or using the Services, you agree to these Terms. If you do not agree to these Terms, please do not use the Services.

Ohlala is currently being piloted with businesses and customers in Alberta, Canada. Certain features may be limited, changed, or unavailable during the pilot period.

1. About Ohlala

Ohlala is a platform that helps local businesses create and manage their own mini-apps and gives customers a way to discover, interact with, and stay connected with those businesses.

Businesses may use Ohlala to provide features such as business information, products and services, deals, rewards, orders, bookings, and other customer experiences.

Ohlala provides the technology that enables these interactions. Unless otherwise stated, the individual businesses available through Ohlala are independently owned and operated and are responsible for the products and services they provide.

2. Eligibility and Accounts

You must be legally capable of agreeing to these Terms to use the Services.

Certain features may require you to create an Ohlala account.

When creating or using an account, you agree to provide accurate and current information and to keep your account information reasonably up to date.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.

If you believe your account has been accessed without authorization, please contact us as soon as possible.

3. Business Accounts

Businesses may create or manage a mini-app through the Ohlala Business Dashboard.

Businesses are responsible for ensuring that information they provide through Ohlala is accurate, lawful, and not misleading. This includes information relating to:

• business details and operating hours;
• products and services;
• prices;
• availability;
• deals and promotions;
• rewards programs;
• bookings;
• order information; and
• other content made available to customers.

Businesses are also responsible for fulfilling the products, services, offers, rewards, bookings, and orders they make available through their mini-apps.

Ohlala may review, approve, reject, suspend, or remove business accounts or content where reasonably necessary to operate and protect the Services.

Participation in the Ohlala pilot does not guarantee continued access to the Services or any particular feature after the pilot period.

4. Businesses and Customers

When a customer interacts with a business through Ohlala, the underlying product or service is generally provided by that business, not by Ohlala.

The business is responsible for matters relating to its products and services, including their quality, availability, pricing, fulfilment, customer service, refunds where applicable, and compliance with laws relevant to its operations.

If you have a problem with a product or service provided by a participating business, you should generally contact that business directly.

Ohlala may provide support relating to the operation of the Ohlala platform itself.

5. Orders and Pickup

Ohlala may allow customers to place orders with participating businesses.

Submitting an order through Ohlala does not necessarily mean that payment has been completed or that the business has accepted or fulfilled the order.

For pay-at-pickup transactions, customers must complete payment directly with the participating business according to the instructions provided by that business.

An order number, pickup code, QR code, confirmation screen, or similar feature provided through Ohlala may be used to help identify or manage an order. It is not, by itself, proof that payment has been made.

Businesses remain responsible for confirming payment and completing fulfilment of their orders.

Availability, preparation times, pickup times, prices, and other order information may be determined by the participating business and may change.

6. Bookings

Some businesses may allow customers to request or manage bookings through Ohlala.

Booking availability, schedules, cancellation policies, late-arrival policies, fees, and fulfilment are determined by the participating business.

A business may establish additional terms relating to its bookings. Where applicable, you are responsible for reviewing and following those terms.

Ohlala provides the technology used to facilitate the booking interaction but does not independently provide the underlying appointment or service.

7. Deals and Promotions

Businesses may offer deals, discounts, promotions, or other offers through Ohlala.

Unless otherwise stated, participating businesses are responsible for establishing the terms, eligibility requirements, availability, expiration dates, exclusions, and fulfilment of their offers.

Offers may be subject to additional conditions displayed within the relevant business mini-app.

Ohlala does not guarantee that a particular deal or promotion will remain available.

8. Rewards and Loyalty Programs

Businesses may offer rewards, points, perks, or other loyalty features through Ohlala.

Rewards may be subject to rules established by the participating business, including eligibility requirements, redemption conditions, availability, and expiration.

Unless expressly stated otherwise, rewards:

• have no cash value;
• cannot be exchanged for cash;
• may be limited to the business that issued them; and
• may be subject to additional conditions displayed within the relevant mini-app.

Businesses are responsible for honouring rewards they make available, subject to the applicable reward terms.

9. Payments

Ohlala's payment capabilities may vary as the platform develops.

Where a transaction is completed directly with a participating business, including a pay-at-pickup transaction, the business is responsible for collecting and confirming payment.

In the future, Ohlala may support integrations with third-party payment providers. If you use a third-party payment service, additional terms and privacy practices from that provider may apply.

Ohlala does not store complete payment-card information where payment information is processed directly by an external payment provider.

10. Acceptable Use

You agree not to misuse Ohlala or interfere with the normal operation of the Services.

You must not:

• use the Services for unlawful, fraudulent, or deceptive purposes;
• impersonate another person or business;
• provide intentionally false or misleading information;
• attempt to gain unauthorized access to another account or restricted part of the Services;
• interfere with the security or operation of the Services;
• introduce malicious code, viruses, or other harmful technology;
• use automated systems to access or collect information from the Services in a manner that places unreasonable demands on our systems or violates applicable law;
• attempt to circumvent security, access controls, or usage restrictions;
• use Ohlala to infringe the intellectual property or other rights of another person; or
• use the Services in a way that could harm Ohlala, participating businesses, customers, or other users.

We may restrict or suspend access where we reasonably believe these Terms have been violated or where action is necessary to protect the Services or others.

11. Content Provided by Businesses and Users

Businesses and users may provide information, images, descriptions, logos, product information, or other content through Ohlala.

You retain ownership of content that you own.

By providing content to Ohlala, you give us permission to host, store, display, reproduce, format, and otherwise use that content as reasonably necessary to operate, provide, and improve the Services.

You are responsible for ensuring that you have the necessary rights and permissions to provide the content you submit.

You must not upload or provide content that is unlawful, deceptive, infringing, harmful, or otherwise violates these Terms.

12. Ohlala Intellectual Property

Ohlala and its associated software, interface, design, branding, graphics, technology, and other platform materials are owned by or licensed to Ohlala and are protected by applicable intellectual property laws.

These Terms do not transfer ownership of Ohlala's intellectual property to you.

You may use the Services only for their intended purposes and in accordance with these Terms.

You may not copy, reproduce, modify, distribute, sell, license, reverse engineer, or commercially exploit Ohlala's technology or proprietary materials except where expressly permitted by us or by applicable law.

13. Third-Party Services

Ohlala may use or connect with third-party services to provide certain functionality.

These may include infrastructure, communications, analytics, authentication, payment, or other technology providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

Ohlala is not responsible for third-party services that are outside our control, subject to applicable law.

14. Pilot Services and Changes to Ohlala

Ohlala is currently in a pilot stage.

During the pilot, we may test, add, modify, restrict, or remove features as we learn how businesses and customers use the platform.

Features may occasionally be unavailable, interrupted, or changed without prior notice where reasonably necessary for testing, maintenance, security, or development.

We may also discontinue all or part of the pilot or Services.

Where practical, we will try to minimize disruption to users and participating businesses.

15. Suspension and Termination

You may stop using Ohlala at any time.

We may restrict, suspend, or terminate access to some or all of the Services where reasonably necessary, including if:

• these Terms are materially violated;
• an account is being used fraudulently or unlawfully;
• an account creates a security or safety risk;
• continued access could harm Ohlala, another user, or a participating business; or
• we are required to do so by law.

Where appropriate and reasonably possible, we may provide notice or an opportunity to address the issue.

16. Availability of the Services

We work to keep Ohlala available and reliable, but we cannot guarantee that the Services will always be available, uninterrupted, secure, or error-free.

The Services may occasionally be unavailable because of maintenance, updates, technical problems, third-party services, network conditions, or circumstances outside our reasonable control.

Because Ohlala is currently in a pilot stage, interruptions and changes may occur more frequently while we test and improve the platform.

17. Disclaimers

To the extent permitted by applicable law, the Services are provided on an “as available” basis.

Ohlala provides the technology connecting businesses and customers but generally does not manufacture, prepare, sell, or independently provide the products or services offered by participating businesses.

We do not guarantee the quality, safety, availability, accuracy, or suitability of products or services offered by participating businesses.

Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the extent permitted by applicable law, Ohlala will not be responsible for indirect, incidental, special, consequential, or similar losses arising from your use of the Services.

Ohlala is not responsible for losses resulting solely from the acts or omissions of independent participating businesses, third-party services, or circumstances outside Ohlala's reasonable control.

Nothing in these Terms limits or excludes liability where doing so would not be permitted by applicable law.

19. Privacy

Your privacy is important to us.

Our Privacy Notice explains how Ohlala collects, uses, shares, and protects personal information when you use the Services.

The Privacy Notice forms an important part of understanding how Ohlala operates and should be read together with these Terms.

20. Changes to These Terms

Ohlala is continuing to develop, so we may update these Terms as our Services, features, or legal requirements change.

When we update these Terms, we will revise the “Last updated” date at the top of this page.

Where appropriate or required, we may provide additional notice of significant changes.

Your continued use of the Services after updated Terms take effect means that the updated Terms will apply to your continued use, subject to applicable law and any additional consent that may be required.

21. Governing Law

These Terms are governed by the applicable laws of Alberta, Canada, and the federal laws of Canada applicable in Alberta, without limiting any rights you may have under applicable consumer protection or other laws.

22. Contact Us

If you have questions about these Terms, privacy matters, or Ohlala, please contact us: