Privacy Notice

Ohlala respects your privacy and is committed to handling personal information responsibly. This Privacy Notice explains what information we collect, why we collect it, how we use and share it, and the choices and rights available to you when using Ohlala.

Ohlala is currently being piloted with businesses and customers in Alberta, Canada.

1. About Ohlala

Ohlala is a platform that helps local businesses create and manage their own mini-apps and gives customers a way to discover, interact with, and stay connected with those businesses.

This Privacy Notice applies to personal information collected through the Ohlala website, consumer app, Business Dashboard, business mini-apps, and related features and services.

We refer to these collectively as the “Services.”

2. Information We Collect

The information we collect depends on how you use Ohlala and which features you choose to use.

Information You Provide

When you create an account, interact with a business, place an order, make a booking, participate in a rewards program, contact us, or otherwise use the Services, you may provide information such as:

• your name;
• email address and contact information;
• account and profile information;
• order and pickup information;
• booking or appointment information;
• rewards and loyalty activity;
• communications and support requests; and
• other information you choose to provide.

If you are a business owner or representative using Ohlala, we may also collect information about you and your business, including your business name, business contact information, store details, products or services, and information needed to create and manage your Ohlala account and mini-app.

Information Collected Automatically

When you use the Services, we may automatically collect certain technical and usage information, such as:

• device and browser information;
• IP address;
• operating system;
• pages, mini-apps, or features you interact with;
• general usage information; and
• diagnostic and security information.

We use this information to operate Ohlala, maintain security, troubleshoot problems, understand how the Services are being used, and improve the experience for businesses and customers.

3. How We Use Your Information

We may use personal information to:

• create, authenticate, and manage accounts;
• provide and operate business mini-apps;
• manage orders, bookings, rewards, and other customer interactions;
• allow customers and businesses to interact through Ohlala;
• provide customer and technical support;
• send important account, transaction, security, or service-related communications;
• maintain the security and reliability of the Services;
• understand how Ohlala is being used;
• develop and improve features and functionality;
• prevent fraud, misuse, and security incidents; and
• comply with applicable legal requirements.

We aim to collect and use only the information reasonably necessary for these purposes.

4. Businesses and Their Customers

Ohlala provides technology that businesses use to operate their mini-apps and interact with their customers.

When you choose to interact with a business through Ohlala, information related to that interaction may be made available to that business where necessary to provide the service you requested.

For example, a business may receive information associated with your order, booking, rewards activity, or other interaction with that business.

Using Ohlala does not automatically give every business on the platform access to your personal information. Information is made available where it is relevant to your relationship or interaction with a particular business.

Businesses using Ohlala are responsible for handling customer information appropriately and in accordance with applicable privacy requirements.

5. How We Share Information

We do not sell your personal information.

We may share personal information where reasonably necessary to operate Ohlala and provide the Services.

Businesses You Choose to Interact With

When you interact with a business through Ohlala, we may provide that business with information reasonably necessary to complete or manage your interaction, such as an order, booking, rewards activity, or other requested service.

Service Providers

We use trusted third-party service providers to help operate, secure, support, and maintain Ohlala.

These providers may support services such as:

• cloud hosting and infrastructure;
• databases and data storage;
• account authentication;
• email and communications;
• analytics and diagnostics; and
• security and technical operations.

We provide service providers only with information reasonably necessary for them to perform their services on our behalf.

Some service providers may process or store personal information outside Canada. Where applicable, personal information may therefore be subject to the laws of the country in which it is processed or stored.

For information about our service providers, where personal information may be processed, or how they handle information on our behalf, please contact us using the information provided below.

Legal and Safety Requirements

We may disclose information where required or permitted by law, or where reasonably necessary to protect the security, rights, and integrity of Ohlala, participating businesses, our users, or others.

6. Payments

Ohlala may allow businesses to offer ordering or other commerce-related features.

Where payments are handled through a third-party payment provider, that provider's privacy policy and terms may apply to the payment information you provide to them.

Ohlala does not store complete payment-card information when payment information is processed directly by an external payment provider.

Payment capabilities and available payment methods may vary by business and may change as Ohlala develops.

7. Cookies and Similar Technologies

Our website and Services may use cookies and similar technologies to support functionality, authentication, security, preferences, and understanding how our Services are used.

Some cookies or technologies may be necessary for the Services to function properly.

Where required, we will provide appropriate choices regarding non-essential cookies or similar technologies.

8. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include access controls, authentication, security monitoring, and other technical and operational safeguards appropriate to our Services.

However, no online service, network, or electronic storage system can guarantee absolute security.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information as necessary to:

• provide and maintain the Services;
• manage accounts and customer interactions;
• maintain appropriate business and transaction records;
• protect against fraud, abuse, or security incidents;
• resolve disputes; and
• comply with applicable legal requirements.

When personal information is no longer reasonably required, we may delete, securely destroy, or anonymize it, subject to applicable legal and operational requirements.

10. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

You may contact Ohlala to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• withdraw your consent to certain uses of your information, where applicable;
• ask questions about how your personal information is collected, used, or disclosed; and
• raise a concern about how your personal information is handled.

We may need to verify your identity before responding to certain requests.

Some requests may also be subject to applicable legal requirements or limitations, including security, fraud-prevention, operational, or record-retention requirements.

To make a privacy request, please contact us using the information provided in the Contact Us section below.

11. Children's Privacy

Ohlala is not intended for children to independently provide personal information where parental or guardian consent is required by applicable law.

If we become aware that personal information from a child has been collected in circumstances where appropriate consent was required but was not obtained, we will take reasonable steps to address the situation.

12. Changes to This Privacy Notice

Ohlala is continuing to develop, and our Services and features may change over time.

We may update this Privacy Notice to reflect changes to our Services, privacy practices, technology, or applicable legal requirements.

When we update this notice, we will revise the “Last updated” date at the top of this page.

Where appropriate or required, we may provide additional notice of significant changes.

We encourage you to review this Privacy Notice periodically to stay informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Notice, would like to exercise your privacy rights, or have a concern about how your personal information is handled, please contact us:

We will review privacy inquiries and requests in accordance with applicable privacy requirements.